Halloween is the second largest commercial holiday in the nation, second only to Christmas. According to the National Retail Federation, more consumers are expected to celebrate Halloween this year than ever before and spending is estimated to reach $6.86 billion.
BBB advises consumers to use caution when shopping with seasonal stores and fly-by-night websites for costumes and other merchandise. Complaints about late delivery, poor quality and difficulty obtaining refunds are common at the BBB.
“Although a costume may look great, it pays to check into a store’s reputation and consider return policies and shipping schedules before making a purchase,” said Karen Nalven, President of BBB serving West Florida.
BBB advises consumers to avoid costume troubles by considering the following:
- Complaints. Check out the store’s BBB Business Review by visiting bbb.org.
- Customer satisfaction policy. Determine the company's refund and return policies before you buy. It is best to be able to try on the costume and accessories first and have enough time to return or exchange them if they do not work out.
- How long will the store operate? If you are buying from a seasonal store, ask them whether they will be open after the holiday in case you need to make a return or exchange or come across a billing issue.
- Leave nothing to chance. Be sure you have a thorough understanding of everything involved before making an order online. Be clear on the price and any shipping and handling charges. Know the terms of any product or service guarantees. Find out how long it will be before you receive your order. Federal law requires that goods and services be delivered within 30 days, unless a different delivery period is specifically stated by the merchant.
- Guard your personal information. Only provide your credit card number online in a secure environment. Look for the prefix “https://” in the URL box which lists the website’s address to be sure that the site you are using is secure.
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BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free BBB Business Reviews® and BBB Wise Giving Reports®, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there a is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities.