This holiday season, everyone will be on the hunt for the best deals. Better Business Bureau warns online shoppers that some deals online for electronics are too good to be true. BBB is advising holiday shoppers to keep an eye out for five red flags of unscrupulous consumer electronics stores.
Shoppers are increasingly heading to the Internet to look for deals. According to a survey from Burst Media, 85.3 percent of respondents will shop online this holiday season. Because of the economy, holiday spending is expected to drop slightly this year from 2008, and some industry experts predict that retailers will make deep price cuts, particularly on electronics, to lure in shoppers. Unfortunately, not all Web sites promising rock bottom discounts on electronics are legitimate and consumers need to do their research when shopping online or they risk getting ripped off by a scammer’s online store.
“Consumer electronics are expected to be on many holiday shopping lists, despite the economy,” said Karen Nalven, BBB President. “Everyone will be looking for the best deals this year and some unethical businesses know that they can take advantage of consumers by using low prices to lure in victims.”
BBB recommends consumers look for the following red flags when identifying suspect electronics Web sites:
The prices for items are too good to be true. Everyone is looking for a bargain on electronics but some online companies use tantalizingly low prices to lure victims in. If the prices for items are well below those of trusted competitors, it’s a sign to walk away.
Spelling and grammatical errors abound. Some phony electronics Web sites are created by overseas companies. As a result, the Web sites, or spam e-mails directing shoppers to the site, might have many grammatical mistakes or spelling errors.
The business accepts payment via wire transfer only. Unscrupulous companies often ask victims to wire payment through Western Union or MoneyGram because the money cannot be easily tracked or retrieved in the case of fraud. BBB recommends always using a credit card to pay for electronics online. If the Web site turns out to be fraudulent, you can dispute the charge with your credit card carrier and hopefully get your money back.
The business has a bad rating with BBB. Always review the business’s reliability report online at www.bbb.org to find out what rating it has received from BBB. If you don’t find a BBB Reliability Report®, it doesn’t necessarily mean the business is fraudulent, but it may indicate the business has not been around for long or has yet to develop a track record with consumers.
The Web site fraudulently uses security seals. Unethical websites will often display the seals from certification organizations such as VeriSign, IQNet or TRUSTe without authorization or falsely claim to be accredited by BBB. When shopping online you want to look for the seals of trusted organizations and confirm that the business’s use of the seal is legitimate.
You can typically do this by clicking on the seal which, if legitimate, will link you to a confirmation page on the certifying organization’s site. BBB warns, however, that some have craftily created fake confirmation pages spoofing the real certifying organization’s site so make sure you really have been redirected to the legitimate site for verification by checking the Web address. Are you on the Web site of the certifying organization? If not, the use of the seal is likely unauthorized. Double check your conclusion by visiting the Web site of the certifier to find their list of legitimate seal holders.
When shopping online for electronics, always look for the BBB Accredited Seal—which shows that the business upholds BBB’s rigorous standards for marketplace ethics—and then visit BBB.org to confirm BBB accreditation.
For more advice on being a savvy online shopper, visit www.bbb.org.
BBB, the leader in advancing marketplace trust, is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free business BBB Reliability ReportsTM and charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there a is difference in viewpoints. The first BBB was founded in 1912. Today, 125 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.