Our Mission:
To be the leader in advancing marketplace trust.
Our Vision:
An ethical marketplace where buyers and sellers can trust each other.
Accreditation Invitation* - Accreditation into Better Business Bureau is by invitation. We do not accept all companies. This enables the BBB to maintain its high standards. Better Business Bureau reports on Accredited and non-Accredited Businesses. Accreditation in BBB is voluntary. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior and must meet and maintain BBB Code of Business Practices and BBB Accreditation Standards.
Scope of Influence – In 2010 alone, customers accessed BBB Business Reviews on businesses across North America more than 87 million times; a 37 percent increase from 2009. These are potential consumers contacting BBB to check out a company so they can make an informed buying decision. Today, 125 BBB’s serve communities across the U.S. and Canada, evaluating and monitoring more than three million local and national businesses and charities. (http://www.bbb.org/us//statistics)
Inquiries vs. Complaints - 99% of all contacts received at BBB are pre-purchase information requests on the reliability of businesses and only 1% are actual complaints. The majority of these complaints are against Non-Accredited Businesses.
2007 Princeton Research findings – 70% of consumers say they will be more likely to buy from a company designated as a BBB Accredited Business.
BBB Business Reviews = Strong Online Presence - Whenever a potential customer contacts BBB or Checks your company out online, they will easily find your BBB Business Review with exclusive features that will help improve your web presence showing a detailed report that identifies your company as a BBB Accredited Business along with a letter grade rating that measures the BBB’s degree of confidence that your business is operating in a trustworthy manner and will make a good faith effort to resolve customer concerns. We will also provide important information about your past marketplace performance, license verification, address, telephone numbers, maps and directions, hours of operation plus a brief description of products and/or services offered as well as a link to your company website from the BBB website. You will also have the option to upload photos and videos about your business.
Directory of Accredited Businesses - In addition, your company will be listed in our Directory for anyone requesting a list of Accredited Businesses by category. A service that has seen a 700% increase in traffic.
Request-A-Quote – On your BBB’s website, potential consumers may enter the type of service they are seeking. In turn, BBB will send you an email giving you the opportunity to provide a quote and obtain a new customer. Another way the BBB is driving consumers to BBB Accredited Businesses.
Plaque, Decals & Magnet* – Once accredited you will be provided with a BBB Accredited Business Plaque, Decals and Magnet, which displays the highly recognized BBB Logo, that can be used in your place of business, at trade shows and/or on business owned vehicles. (Ask about other opportunities to identify your BBB Accreditation)
BBB Accredited Business Seal* - The highly recognized Better Business Bureau torch seal gives your customers the assurance that they are doing business with a company that is properly licensed, abides by honest and ethical advertising, is free from unusual volume or pattern of complaints and legal actions involving it's business practices. It also shows your company’s commitment to the BBB’s Principles of Trust to include: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, and Embody Integrity. You may advertise your BBB Accredited Business Seal in print advertising such as: newspapers, periodicals, billboards, posters, direct mail, flyers, sales contracts, stationary, business cards, invoices, facsimile cover sheets, yellow page and other directories and other business documents. It can also be used in all OFF-LINE (non-internet) electronic media such as television, telephone and radio ads.
Mediation and Arbitration - We offer Mediation and Arbitration services to our Accredited Businesses. Should you ever have a complaint filed against your company, we act as an impartial third party to help resolve the issues. This helps keep you out of the court system and government regulation to a minimum.
Online Dynamic Seal Accreditation* - For companies with a website(s), inquire about our additional Online Dynamic Seal Accreditation Program. This program allows you to display a Dynamic “Click to Check” BBB Accredited Business Seal on your website(s). The seal can help improve your websites Search Engine Results and allows potential customers the ability to instantly verify your BBB Accreditation.
Tax Deductible - Of course your dues are 100% tax deductible as a Necessary Business Expense.
*See "BBB Accreditation Agreement" for details.