Our Mission:
To be the leader in advancing marketplace trust.
Our Vision:
An ethical marketplace where buyers and sellers can trust each other.
Accrediation Invitation* - Accreditation into the Better Business Bureau is by invitation. We do not accept all companies. This enables the BBB to maintain its high standards. The Better Business Bureau reports on Accredited and non-Accredited Businesses. Accreditation in the BBB is voluntary. Businesses that earn BBB Accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior and must meet and maintain BBB Code of Business Practices and BBB Accreditation Standards.
Scope of Influence - Better Business Bureaus (BBBs) in the United States and Canada provided more than 63 million reliability reports in 2008, a 15% percent increase over the previous year. These are potential consumers contacting the BBB to check out a company so they can make an informed buying decision. Today, 125 BBB’s serve communities across the U.S. and Canada, evaluating and monitoring more than four million local and national businesses and charities.
Inquiries vs. Complaints - 99% of all contacts received at the BBB are pre-purchase information requests on the reliability of businesses and only 1% are actual complaints. The majority of these complaints are registered against Non-Accredited Businesses.
2007 Princeton Research findings – 70% of consumers say they will be more likely to buy from a company designated as a BBB Accredited Business.
BBB Reliability Reports - Whenever a potential customer contacts the BBB to ask about your company, they receive a detailed report that identifies your company as a BBB Accredited Business. In addition, they will see a letter grade rating which measures the BBB’s degree of confidence that your business is operating in a trustworthy manner and will make a good faith effort to resolve customer concerns. We will also provide important information about your past marketplace performance, license verification, address, telephone numbers, plus a brief description of products and/or services offered. In addition, your report will include a direct link to your company website. Potential customers will also find your name listed in the BBB’s Accredited Business roster, which is available on our web site or via mail upon request.
Request-A-Quote “E-Quote” – On your BBB’s website, potential consumers may enter the type of service they are seeking. In turn, the BBB will send you an email giving you the opportunity to provide a quote and retain a new customer - another way the BBB is driving consumers to BBB Accredited Businesses.
Plaque, Decals & Magnet* – Once accredited, you will be provided with the well recognized BBB Accredited Business Plaque, Decals and Magnet that can be used in your place of business, at trade shows and/or on business owned vehicles.
BBB Accredited Business Seal* - The highly recognized Better Business Bureau torch seal gives your customers the assurance that they are doing business with a company that is properly licensed, abides by honest and ethical advertising, is free from unusual volume or pattern of complaints and legal actions involving it's business practices. It also shows your companies commitment to the BBB’s Principles of Trust to include to: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Safeguard Privacy, Be Responsive and Embody Integrity. You may advertise the BBB Accredited Business Seal in print advertising such as: newspapers, periodicals, billboards, posters, direct mail, flyers, sales contracts, stationary, business cards, invoices, facsimile cover sheets, yellow page and other directories and other business documents. It can also be used in all OFF-LINE (non-internet) electronic media such as television, telephone and radio ads.
Mediation and Arbitration - We offer Mediation and Arbitration services to our Accredited Businesses. In the event a complaint is filed against your company, the BBB will act as an impartial third party to assist in resolution. This helps to keep you out of the court system and government regulation to a minimum.
Online Accreditation* - Also inquire about our additional Online Accreditation Seal Program that allows you to display a special “Click to Check” Online BBB Accredited Business Seal on your website and lists your company and its website in our national searchable database receiving thousands of visits monthly.
Tax Deductible - Of course your dues are 100% tax deductible as a Necessary Business Expense.
*See "BBB Accreditation Agreement" for details.